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Policies

General Policies

CONDITIONS OF USE

.We strive to provide accurate translations and updated on our website.
.In case of discrepancy, the English version will be the final.
.The Dorisol Hotel Group, has every right to change without notice the terms and conditions.

PRIVACY POLICY

If we collect personal information about you?
.While research on our website, do not collect any personal information about yourself. The only means by which we receive any kind of personal information is in case we provide, through the contact page or reservation request.

.To make a reservation we need some information about you in order to respond to your request in the most uniform possible. This information may include details such as your name, address and details of your credit card.

Where is your personal information stored?
.All personal information is stored in secure databases, in a safe environment, in order to prevent unauthorized access.

ELECTRONIC COMMUNICATIONS

.When you visit our website or send us emails, you are communicating with us electronically. In this manner, you agree to receive our communications, electronic mode. We will communicate with you via email or posting news on this website. You agree that all agreements, disclosures and other communications that you provide electronically is according to legal requirements and such communications be in writing.

CANCELLATIONS

.The cancellation procedure can be done on the Web page where you made your original booking.

.Our cancellation policies are only a guideline, since we do everything possible to provide you with credit towards future stays and we review each case according to its value.

.Accommodation cancelled less than 1 day before the arrival – 100% of first night. Attention, in case of a cancellation in special periods (Christmas/Fin of the year, Easter or flower Festival) will be applied a cancellation fee of 100% of the reservation

.Nonrefundable fare will be charged 100% of the booking value, when it is carried out, and this value is non-refundable, regardless of the number of days remaining to the check in date.

PRODUCT DESCRIPTION AND PRICING

.We try to be as accurate as possible. However, we cannot guarantee that product descriptions and other content of this website are accurate, complete, reliable, current, or without any kind of errors. Occasionally, for reasons beyond, errors can arise in pricing or other errors. For this reason, all reservations made through the website, are parsed before being accepted.

.Weighted measures we have taken to ensure that the information we provide on this Web site are the most accurate possible when viewed by itself. However, we cannot verify the accuracy of information provided by external sources or by other information providers, for example exchange rates or other links to our website or from our website to other pages.

.All information is provided in good faith, are not responsible for any errors, omissions or incorrect information (except when it's an irresponsible act or fraud) to the fullest extent permitted by law, along with all implied warranties relating to such information.

COMPLAINTS AND RESOLUTION

.If you have any complaints to make, notify us immediately.

.If you do not inform us of your complaint, our ability to investigate and solve the problem will be very difficult. For this reason, and since there is no reason not to inform us of your complaint, we are not responsible for complaints that are not addressed.

KIDS

.All children are welcome.
.All children under 6 years stay free of charge when using existing bedding.
.All children under 2 years stay free of charge for cots.
.All children from 7 to 12 years is charged 50% of the room stay per night per person for extra beds.
.All older children or adults are charged 30% of the room stay per night per person for extra beds.
.Maximum capacity of extra beds in a room is 1.Maximum capacity of babycots in a room is 2

CHECK-IN/CHECK-OUT

Check-in: you can be carried out from the 2:00 pm of the arrival day
Check out: it will have to be carried out until the 12:0 of the day

INTERNET

. Wi-Fi available in some public areas.

PARKING LOT

. Free private parking is possible on site (reservation is not needed).

PETS

. Pets are not allowed, except guide dogs.

  • Check in time 2:00 PM
  • Check out time 12:00 PM
  • Children age 7 - 12
  • Pets not allowed

Privacy and Cookies

A cookie is a small amount of text sent to your browser by a website you visit. It helps the website to remember information about your visit and other settings, so we can make your next visit easier and more useful to you.

We use cookies for different purposes:

Technical Cookies: We use technical cookies to show you our website, to make them function correctly and try to give you an advanced, user-friendly website.

Functional Cookies: We also use these cookies to remember your preferences and help you use our website efficiently.

Analytics Cookies: We use analytics cookies to help us to understand how visitors engage with the website. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors. This means we can find out what works best to improve our website.

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